Thompson Nissan

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  Ryan Williams Added April 20, 2018

  ★ ☆ ☆ ☆ ☆
  Incompetent service department.
  Have been overcharged for previous services, due to the service department telling me that my girlfriends Nissan Pulsar STL was a 1.6 (Nissan don't make a 1.6 STL) and that if you add up all the receipts, as previous ones have come under it's alright that the previous 2 receipts were more. Ask to speak to service manager. Who looks over them and asks "what I want him to do about it?" Tell him I want a refund of the cost over the fixed price, as they can't charge more, he arrogantly asks me "If I am going to pay back the difference on between the price charged and the cap on the services that have come under?" It wasn't until I point out the fine print states that service costs may vary, but will never be more, that he went and spoke to his manager and they agreed to a refund. I'm sure I'm not the only person they have ripped off, so check your service receipts and may I suggest finding a mechanic who knows what model car they are servicing, though if a Nissan dealer doesn't know what mechanic would?

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About thompsonnissan.com.au

Thompson Nissan - Welcome to Thompson Nissan - VIC
Thompson Nissan is your local Nissan dealer, located in Shepparton, VIC. View the latest information about the Nissan New Car range, book a service online & much more...